Dialpad WFM

Dialpad WFM integration (Productivity, Data). Imported from open-connector.

API key3 toolshttps://api.teamsurfboard.com/api/v1

GET

dialpad_wfm_get_schedule

Retrieve one page of Dialpad WFM schedule entries for an RFC 3339 time interval.

/schedule

5 parameters

Param	Type	Required	Description
start	string	required	Start of the reporting interval in RFC 3339 format.
end	string	required	End of the reporting interval in RFC 3339 format.
includeDeletedAgents	boolean	optional	Whether to include deleted agent schedules. Dialpad WFM defaults this to true.
pageSize	integer	optional	Maximum number of schedule entries to return in one response. Dialpad WFM defau…
pageAfter	string	optional	Schedule pagination cursor from the links.next URL in a previous response.

GET

dialpad_wfm_list_agent_metrics

Retrieve one cursor page of Dialpad WFM agent metrics for an RFC 3339 interval.

/metrics/agent

6 parameters

Param	Type	Required	Description
start	string	required	Start of the reporting interval in RFC 3339 format.
end	string	required	End of the reporting interval in RFC 3339 format.
emails	string	optional	Comma-separated agent email addresses to filter by.
includeDeletedAgents	boolean	optional	Whether to include deleted agents in the response.
limit	integer	optional	Maximum number of metric records to return. Dialpad WFM defaults to 500 and cap…
cursor	string	optional	Pagination cursor from a previous Dialpad WFM response.

GET

dialpad_wfm_list_activity_metrics

Retrieve one cursor page of Dialpad WFM activity metrics for an RFC 3339 interval.

/metrics/activity

6 parameters

Param	Type	Required	Description
start	string	required	Start of the reporting interval in RFC 3339 format.
end	string	required	End of the reporting interval in RFC 3339 format.
emails	string	optional	Comma-separated agent email addresses to filter by.
includeDeletedAgents	boolean	optional	Whether to include deleted agents in the response.
limit	integer	optional	Maximum number of metric records to return. Dialpad WFM defaults to 500 and cap…
cursor	string	optional	Pagination cursor from a previous Dialpad WFM response.