Freshdesk

Freshdesk integration (Communication, Productivity). Imported from open-connector.

API key4 toolshttps://{domain}.freshdesk.com

GET

freshdesk_get_account

Get Freshdesk account details for the current API key.

/api/v2/account

GET

freshdesk_list_tickets

List Freshdesk tickets with optional filters and include expansions.

/api/v2/tickets

10 parameters

Param	Type	Required	Description
filter	string	optional	Freshdesk predefined ticket filter to apply.
requesterId	integer	optional	Freshdesk requester identifier to filter tickets by.
email	string	optional	Requester email address used to filter Freshdesk tickets.
companyId	integer	optional	Freshdesk company identifier used to filter tickets by.
updatedSince	string	optional	ISO 8601 timestamp used as the updated_since Freshdesk filter.
orderBy	string	optional	Freshdesk ticket field used for ordering results.
orderType	string	optional	Freshdesk ticket list ordering direction.
page	integer	optional	Page number for the Freshdesk list request.
perPage	integer	optional	Maximum number of records to return per Freshdesk page.
include	array	optional	Freshdesk include tokens to expand related records in ticket responses.

GET

freshdesk_get_ticket

Get a single Freshdesk ticket by identifier.

/api/v2/tickets/{ticketId}

2 parameters

Param	Type	Required	Description
ticketId	integer	required	Freshdesk ticket identifier.
include	array	optional	Freshdesk include tokens to expand related records in ticket responses.

GET

freshdesk_list_ticket_conversations

List conversations attached to a Freshdesk ticket.

/api/v2/tickets/{ticketId}/conversations

3 parameters

Param	Type	Required	Description
ticketId	integer	required	Freshdesk ticket identifier.
page	integer	optional	Page number for the Freshdesk list request.
perPage	integer	optional	Maximum number of records to return per Freshdesk page.